New-Virgin-Media-LogoUPDATED: When Virgin Media's products work, they generally work very well and overall I am impressed with the services I buy from them. That said, when things go wrong they are amongst the most infuriating companies to deal with as a consumer. The most frustrating part is, they could address these issues without a great deal of effort simply by being more open and transparent in their dealings and actively communicating with their customer base.

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